Privacy Policy
At hotelica.net, your privacy is a fundamental priority. This Privacy Policy outlines how we collect, use, and protect your personal data and confirms our compliance with applicable legal frameworks, including data protection regulations. We are committed to ensuring your information is secure and used responsibly in providing the best possible service to you.
Data We Collect
- Information You Provide
- Name, email, phone number, billing address (e.g., account creation, purchases, newsletter sign-up).
- Transaction/Financial Information
- Details related to purchases, products/services ordered, and payment method (excluding full credit card numbers, which are handled by third-party processors).
- Communications
- Information provided when contacting customer support, including feedback and inquiries.
- Automatically Collected Data (Usage Data)
- IP address, browser type, device information, operating system, and data collected via cookies (please refer to our separate Cookie Policy for details).
How We Use Your Information
- To provide and maintain the service (processing orders, managing accounts).
- To provide customer support and respond to inquiries.
- To personalize the user experience (offering tailored recommendations based on preferences).
- For research and development (to improve our platform and services).
- For marketing and promotional communications (with your consent).
Information Sharing
- Service Providers: We may share your personal information with third-party service providers to assist us in providing services, such as payment processing, hosting, analytics, and IT support.
- Business Partners: We may share your information with business partners for co-branded services or joint promotions, but only with your consent.
- Legal Reasons: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests, and to protect the rights, privacy, safety, or property of our company, our customers, or others.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (for example, for tax and accounting purposes).
Your Data Rights
- The right to access your personal data
- The right to rectification of your personal data
- The right to erasure (Right to be Forgotten)
- The right to object to processing
- The right to data portability
Security Measures
We are dedicated to implementing comprehensive technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or destruction. We regularly review our security practices and make necessary adjustments to enhance the protection of your data.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the 'Effective Date' at the top of this page.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us through the form available on our support page.